Terms and conditions of sale

1. General clause:

Our services are subject to these terms of sale which take precedent over all other terms, other than a formal exception and/or express agreement from the client.

2. Confidentiality:

AFTO shall not communicate any data or information relative to its customers.

The customer shall not communicate our documentation, quotes or information about our company to any third parties.

3. Delivery times:

The times given for the delivery of translated documents are estimates. Any delay in delivery can not lead to a cancellation of the sale or give rise to any compensation.

If, for any reason, AFTO cannot complete the customer's order, the latter can only claim a full refund of the price paid. The customer can not claim any further compensation.

Regarding delivery, AFTO cannot be held responsible for the delivery method chosen, nor incidents such as loss, theft, damage or destruction.

The customer should make sure that the delivery company takes all responsibility for the document.

4. Price – Payment conditions - Penalties:

The prices given are « including tax »
The payment is to be made “with the order”. In the event of non-payment, conforming to the law 92-1442 modified the 31st December 1992, the buyer will be obliged, with good reason, to pay a late fee calculated on the full amount of fees owed plus a minimum increase of 10% of the full amount of the initial fees before tax, as stated in the "new economic regulations" act 15th May 2001, article L.441-3 of the Commercial Code.

5. Reservation of ownership:

The seller retains ownership of the services until a successful payment has been made for the full price including any additional costs. Should any payment deadline be missed, AFTO has the right to reclaim its work. As a general rule, only after the full payment has been made can the customer claim the final delivery of documents according to the Terms and Conditions fixed in article 4.

6. Complaints:

Any complaint that a customer has relative to our services must reach us within 8 working days of the final delivery.
Any complaint made after this date will not be taken into account.
All complaints must be made clearly and precisely and can not, due to the company’s line of work, be based on personal objections or be unjustifiable. AFTO undertakes to respond to and/or rectify any eventual errors, should this be necessary.

7. Liability – Limitation of liability:

Unless a legal provision states the contrary, AFTO cannot be held responsible for any damages incurred of any nature resulting directly or indirectly from the use or impossibility of use of the translated documents.

AFTO will not be responsible for any direct, indirect or special damage, such as, notably, a drop in production, a loss or alteration of data or loss of documents, even if AFTO was warned of the possibility of such damages or losses occurring.

AFTO will not be responsible for any loss or destruction of documents, for any damages or expense, having as cause the direct or indirect use by, or the impossibility of use for, the client of the documents, either as a document on its own or in combination with other documents, or in the event of a drop in sales of any nature, and will in no event be held liable to provide a replacement service.

8. Lawsuit regulation:

The sales contract is deemed enforceable in France. Any dispute relative to a sale will be brought before the tribunal of the area where the company has its head office.

9. Freedom of information act:

According to the freedom of information act passed on the 6th January 1978, you have the right to access and rectify all data concerning your person.